Privacy Policy
Welcome to RoyalDogUSA (hereinafter referred to as "this website", "we" or "our company").
We attach great importance to your privacy and personal information security. This Privacy Policy aims to explain to you how we collect, use, store and protect your personal information when you visit, browse or purchase our products. Please read the following content carefully to understand how we handle your information and your rights.
By using this website or placing an order on RoyalDogUSA, you indicate that you have read, understood and agreed to all the contents of this Privacy Policy.
🐾 I. Information We Collect
When you visit or use RoyalDogUSA.com, we may collect the following types of information based on your interaction with the website:
1. Personal Identification Information
When you place an order, register an account, subscribe to our e-newsletter or contact us, we may collect:
Name, email address, telephone number
Delivery address and billing address
Payment information (only for transaction processing and will not be stored by us for a long time)
Pet information (such as name, size, customization requirements, etc., will only be collected when you voluntarily provide it
2. Automatically Collected Data (Automatically collected data)
When you visit our website, our system will automatically collect some technical data to improve the service experience, such as:
Your IP address, browser type, and operating system
The pages browsed and the duration of visits
Traffic sources (such as search engines or social media)
Anonymous data generated by Cookies and similar technologies
This information will not be used solely to identify you, but only for website optimization and statistical analysis.
3. Cookies & Tracking Technologies
To provide a better browsing and shopping experience, our website uses Cookies to:
Record the contents of your shopping cart
Save the login status and language preference
Analyze access traffic and user behavior
You can disable Cookies in your browser Settings, but this may cause certain functions (such as shopping carts or checkout) to fail to work properly.
🧵 II. How We Use Your Information
All the information we collect is only used to improve service quality and will not be used beyond a reasonable business scope. The main uses include:
Order processing and delivery
Confirm orders, process payments, ship goods and track logistics.
Contact you to confirm the customization details or solve the problem.
Customer service and communication
Reply to your inquiries and provide after-sales support;
Send you order status updates or shipping notifications.
Website optimization and user experience
Analyze access data to improve website performance and product quality;
Offer product recommendations that better suit your preferences.
Marketing and Promotion (with your consent)
Send e-newsletters, promotional activities and new product information;
We recommend personalized products based on your purchase record.
You can unsubscribe at any time through the "Unsubscribe" link at the bottom of the email.
Comply with legal obligations
When necessary, transaction records may be kept to comply with tax, customs or legal requirements.
📦 III. Sharing & Disclosure of information
We respect your privacy and will never sell, rent or exchange your personal information. However, in the following circumstances, we may share your information with trusted third parties:
Logistics and distribution partner
To ensure the timely delivery of your order, we may provide your name, address and contact number to logistics companies such as USPS, UPS and FedEx.
Payment service provider
When processing Payments, we pass the necessary transaction information to the payment gateway (such as PayPal, Stripe, Shopify Payments) through a secure encryption system.
These platforms are only used for transaction verification and processing and will not retain your complete payment data.
Website operation and technical support provider
Our e-commerce platform is hosted on Shopify (or a similar service), and its system collects anonymous usage data to ensure the security and stability of the website operation.
Legal requirements
If required by law, court order or government request, we may disclose necessary information in accordance with the law to cooperate with investigations or protect our legitimate rights and interests.
We will ensure that all partners comply with data protection regulations and use your information only within the scope necessary to perform specific functions.
🌿 IV. Data Security & Protection measures
RoyalDogUSA employs multiple security mechanisms to protect your personal information from unauthorized access, disclosure or tampering:
Use SSL encryption technology to ensure the security of website data transmission;
Regularly update the security system and firewall;
Only authorized employees are allowed to access customer information and are strictly bound by confidentiality obligations.
Regularly conduct website security reviews and vulnerability detection.
Although we do our best to protect your information, there are still risks in Internet transmission. Please keep your account and payment information safe and avoid disclosing it to others.
💳 v. Your Rights
In accordance with applicable laws (including the GDPR regulations of the United States and the European Union), you enjoy the following privacy rights:
Access right: You have the right to request to view your personal data that we have stored.
Right to correction: You may request us to update or correct inaccurate information.
Right to deletion: Under the premise of not violating legal obligations, you may request the deletion of your personal information.
Right to restrict processing: You may restrict our use of your data in specific circumstances.
Right to refuse marketing: You can choose at any time not to receive our promotional emails.
To exercise the above rights, please email support@royaldogusa.com
Contact us and we will reply and handle it within 30 days.
🐶 VI. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purpose for which it was collected.
Generally speaking:
The order-related information will be retained for two years (for after-sales service and tax records).
Account information will be completely removed after you actively delete your account.
Marketing subscription data will be deleted after you unsubscribe.
Subject to legal or financial requirements, we may appropriately extend the retention period.
🌎 VII. International Data Transfers
As our servers and technical partners may be located within the United States or other countries, your information may be transferred to the United States or other regions for processing.
We guarantee that all data transmissions comply with relevant international privacy protection laws (including GDPR and CCPA), and adopt encryption and security protocols to protect your data.
💬 8. Third-Party Links
Our official website may contain links to third-party websites or social media pages such as Instagram, Facebook, and Pinterest.
Please note that the privacy policies of these websites are different from ours.
We suggest that you carefully read the privacy policies of these platforms before visiting them. RoyalDogUSA is not responsible for the content or privacy practices of third-party websites.
📧 IX. Privacy Policy Updates
To ensure compliance and transparency, we may update this Privacy Policy from time to time.
The updated policy will be posted on this page with the latest effective date marked.
We suggest you check this page regularly to stay informed of any changes.
If there are any significant changes to the policy, we will notify registered users via email.
❤️ x Contact Us
If you have any questions, complaints or suggestions regarding this Privacy Policy or the methods of data processing, please feel free to contact us at any time
📧 E-mail: wholesale@royaldogusa.com
📍 brand studio address: 525 South Flagler Drive 100, West Palm Beach, FL 33401, USA
🕒 Service hours: 9:00 AM - 6:00 PM from Monday to Friday (eastern Time)
RoyalDogUSA – Where Love Meets Craftsmanship.
We believe that respect and trust are the most precious bonds between a brand and its customers.
At RoyalDogUSA, we not only carefully sew every piece of pet clothing, but also take great care to safeguard your privacy and safety.
Thank you for your trust and support of the local American handmade brand. Let love and peace of mind go hand in hand.