100% Satisfaction Guarantee Policy

Welcome to RoyalDogUSA - a handcrafted pet clothing brand originated from Florida, USA.
We are well aware that pets are not only companions in life but also family members, the softest part of our hearts.
For this reason, every stitch and every thread of RoyalDogUSA is filled with love and responsibility. We hope that every customer can feel the warmth and care when they receive our products.

To ensure your shopping is worry-free, we solemnly promise:

RoyalDogUSA offers a 100% satisfaction guarantee.

If you are not completely satisfied with any aspect of the quality, style or service of the product after receiving it, we will do our best to properly solve it for you - whether it is replacement, repair, redo or refund, we hope to make every customer leave satisfied.

🐾 I. Our Promise

At RoyalDogUSA, we believe that "satisfaction" is not merely about the perfection of the product, but also about an experience of trust.
We promise:

Each item is carefully crafted.
All the clothing is hand-stitched by local Florida artisans, ensuring strict control over every step from fabric selection, cutting to packaging.

Every customer is valued.
No matter how big or small your order is, we will treat it with the same enthusiasm and respect.
Our customer service team is always online, listening to your needs and feedback.

Every dissatisfaction is an opportunity for us to improve.
If you are not satisfied with any of our goods or services, please let us know. We will provide you with a replacement or refund plan as quickly as possible until you are 100% satisfied.

💎 ii. Scope of Guarantee

Our "100% Satisfaction Guarantee" applies to all products purchased through the official website of RoyalDogUSA, the Etsy official store or authorized sales channels. Including:

Handmade pet clothing (dog sweaters, evening gowns, T-shirts, hoodies, etc.)

Pet accessories (scarves, bows, collar decorations, etc.)

Customized products (including name embroidery, exclusive sizes, festival styles, etc.)

Whether you purchase in-stock items or custom-made ones, we are responsible for their quality and craftsmanship.

🧵 III. 100% satisfaction guaranteed Covers (What Our Guarantee Covers)
Quality issue guarantee

If there are any manufacturing issues or defects (such as loose stitching, fabric damage, loose buttons, etc.) in the products you receive, please contact us within 7 days of receipt.
We will offer the following options

Free redo or replacement of the same style of product;

Or a full refund (including shipping fees).

2. Size and fit guarantee

We understand the size differences of pets, and thus offer free modification or adjustment advice services.
If there is a slight deviation in the size, please contact us and provide the latest measurement data of your pet. We will handle it based on the situation

We will re-make a suitable piece of clothing for you for free.

Or offer a one-time exclusive discount for purchasing a more suitable size.

3. Design or color mismatch guarantee

If the design, color or pattern of the goods you receive differs significantly from those displayed on the order page (not minor manual differences), we will take full responsibility and offer an exchange or refund.

4. Transportation damage protection

If the package is damaged during transportation, please take photos and contact us within 48 hours after signing for it.
We will immediately reissue the new product for you free of charge.

📦 What the Guarantee Does Not Cover

To ensure fairness and transparency, our satisfaction guarantee does not apply to the following situations:

Products purchased through non-official RoyalDogUSA channels (third parties or unauthorized platforms);

Damage caused by the customer's personal reasons (such as improper washing, pet bites, perfume staining, etc.);

Goods that have been clearly used or have stains or unpleasant odors;

The situation where no feedback on the issue is provided within the application period (more than 7 days after receipt);

Returns due to changes in personal subjective preferences (such as no longer liking the color or style).

But please rest assured - even if your situation does not fully comply with the policy, we will still do our best to assist and find the most suitable solution.

🐶 How to Request a Satisfaction Claim

Contact customer service
Please contact wholesale@royaldogusa.com
Contact us and provide the following information:

Order Number

Problem description

Relevant photos (if involved in quality or transportation issues)

Awaiting review and feedback
We will reply within 1 to 2 working days and confirm whether your application falls within the scope of satisfaction protection.

Solution selection
You can choose:

Redo or replace (free shipping of new items)

Refund (returned to your payment account along the original payment route)

Discount compensation (for the next purchase

Processing time
Once the plan is confirmed, the refund will be completed within 3 to 5 working days. Remade items will be dispatched within 7 to 10 working days.

🌿 VI. Our Quality Standards

Every RoyalDogUSA piece undergoes a strict quality inspection process:

Fabric inspection: Ensure softness, breathability and non-irritation;

Sewing inspection: Ensure that the stitches are firm, symmetrical and aesthetically pleasing;

Dimension verification: Manual measurement error shall not exceed ±1 inch.

Final packaging inspection: Confirm that the goods are clean, free of defects and odors.

We hope that every package will bring you a pleasant surprise.
If the product fails to meet your expectations, it is not only our regret but also the direction of our efforts.

💌 seven, Our Customer Care Philosophy

At RoyalDogUSA, we not only sell pet clothing, but also convey a lifestyle concept -
The warmth of handcrafting + love for pets = a part of a wonderful family.

Therefore, our customer service is not merely about handling problems, but about listening attentively to your story.
We are willing to:

Provide personalized advice based on the characteristics of your pet;

Design unique works for special moments such as festivals and anniversaries;

We will respond immediately when you are not satisfied and fulfill our promises through actions.

Because in our eyes, your trust is more important than a deal.

💳 VIII. Refund & After-Sales Policy

All refunds that meet the 100% satisfaction guarantee conditions will be returned to the original payment route within 5 to 7 working days after confirmation.

If you choose to redo or exchange the goods, we will cover the round-trip shipping costs free of charge.

If you wish to keep the original product and only receive partial compensation, we may offer coupons or cash discounts depending on the situation.

🏡 IX. Contact Us

We are always by your side to ensure a pleasant and worry-free shopping experience for you.

📧 E-mail: wholesale@royaldogusa.com

📍 brand studio address: Tampa, Florida, USA
🕒 Service hours: 9:00 AM - 6:00 PM from Monday to Friday (eastern Time)

No matter what questions, opinions or suggestions you have, we welcome your letters.
Your feedback is the driving force for RoyalDogUSA's continuous growth.

❤️ x Our Belief

RoyalDogUSA – Where Love Meets Craftsmanship.

At RoyalDogUSA, we firmly believe that

A handmade pet suit is not merely decoration; it is an extension of love.

Therefore, our "100% Satisfaction guarantee" is not just a slogan, but a sincere commitment.
We polish quality with details, safeguard trust with promises, and respond to every expectation with love.

Thank you for choosing RoyalDogUSA
Let's work together to bring a more comfortable, beautiful and happy life to our pets.